COVID-19 Frequently Asked Questions

Current Students

New Students

Future Students

International Students

Graduate Students

Researchers

Instructors and TAs

Libraries and Operations

International Travel

YU Updates

YU Updates

For more info, please visit YU Better Together: Phased Return to Campus

Current Students

Will Fall 2020 courses be online or in person?

Fall term courses will be offered, for the most part, through online/remote delivery. To the extent possible and in accordance with expert guidance from our public health authorities, we may be able to offer selected in-person smaller classes and tutorials, experiential activities such as studio and labs, and re-establish access to our research facilities.

What is the difference between an online course and a remote course?

Courses offered as online (designated as ONLN) have no specified meeting times. You may also see these courses referred to as “asynchronous”.

All other courses, designated as blended (BLEN)lecture (LECT) or seminar (SEMR) will be offered remotely. That means they will have some scheduled, synchronized meeting times. You may also see these courses referred to as “synchronous” or “remote”. Corresponding Labs (LAB) and Tutorials (TUTR) for remote courses will also be offered remotely.

A small number of courses will have in-person components that require you to attend in-person for completion.

How will I know if any of my courses have in-person components?

There are 70+ York U courses for Fall 2020 that have any in-person component. You should assume that your courses are completely online and/or remote unless you either:

  1. See a notation otherwise in the course description on the York Courses website; or are
  2. Informed by your course instructor (by email or on the course Moodle website) that a specific course has an in-person component.

What happens if I start a class online and then the campus opens for in-person classes?

If you start a class online or remotely, and later in the term or the academic year classes move back on-campus, students will be able to complete their course(s) online or remotely. This applies to F (fall), W (winter) and Y (full-year) courses.

What in-person services will be available and when?

In addition to courses being delivered online or remotely, most student services will also be provided online or remotely. Online service typically means self-serve options, while remote service may include one-to-one service by phone, chat, online meeting platform (i.e. Zoom) or email.

Visit My Online Services for resources and ways to connect with the services you need for your academic success and mental and physical wellbeing.

Some limited on-campus services, including food services, will be available to students who are required to be on campus either because they are living in residence on campus or are in one of the small number of courses with in-person components or engaged in research requiring in-person attendance.

Can I live in residence on campus during Fall/Winter 2020-2021?

Residences will be open with reduced capacity to ensure proper physical distancing based on recommendation from our public health authorities. Room assignments will be offered as single occupancy only. Residents will be asked to follow expectations that promote the health and safety of the community.

If you applied for a space in residence, room offers will be sent by email.
Visit the Housing & Conference Services website for updated residence information pertaining to Fall 2020.

Can I use York Libraries?

York’s libraries are currently offering online and other remote services to ensure students have access to important learning materials as well as research guidance and assignment support. A comprehensive plan to safely implement “curbside pickup” of library materials and services is anticipated to start by June 29, 2020.

Will any student clubs be operating?

Student clubs and organizations are still assessing their best options for moving to online operations. As more information becomes available on how to access student clubs in the fall, we will update this answer.

Will any varsity athletics teams be training or competing?

There will be no sanctioned OUA or U Sports competitions up to and including December 31, 2020.

Student-athletes will be encouraged to train and opportunities for structured team training will be coordinated through the department under provincial health guidelines.

A decision regarding the opportunity to engage in Winter 2021 competition will be made by the board of the OUA in the late fall.

How do I contact services and supports that are available online/remotely only?

Websites for student services and support will include ways of contacting them, and My Online Services also has a list of resources and online/remote contact information for various services.

How do I access mental health and wellness support?

Mental health and wellness support, including Student Counselling & Development and Student Accessibility Services, are available to serve you online and remotely. Visit My Online Services to see the range of contact options (such as email, telephone, online, live chat and video appointments) available to support you.

Glendon’s Accessibility, Well-Being and Counselling services are also available to support you by phone.

The Faculty of Graduate Studies GradConnect Wellness Services is available by phone and videoconferencing options.

The Office of Student Community Relations (OSCR) can be reached by telephone and email, and will continue to provide services to students in residence as well as off campus.

Can I still apply for financial aid if all my courses are online? Are there any changes to the process?

The process for applying for financial aid has not changed. If you are applying for OSAP we still recommend that you submit all your documentation by June 30 in order to have your funds at the start of the fall term.

Make sure you complete the Student Financial Profile so that you will be considered for any automatic financial aid support including scholarships, awards and bursaries.

Will there still be Work/Study opportunities for students this fall?

Yes! Fall/Winter 2020-2021 Work/Study opportunities for domestic and international students will be posted by the end of July. Postings for jobs beginning in Fall 2020 will be for positions that can be fulfilled through work-from-home arrangements. Visit the Work/Study Programs website for description of general Work/Stud; Leadership, Engagement and Ambassadorship (LEAP); and Research at York (RAY) positions, eligibility criteria and information on how to apply for these positions.

Make sure sure to complete your Student Financial Profile so your applications for Work/Study, LEAP and RAY positions can be considered.

Are there any online events for students to participate in?

Yes! There a lots of online activities and events to support your academic success, career readiness, physical and mental wellbeing and to keep you connected and entertained. Visit this calendar of online activities to see a monthly schedule and use the “show calendars” filter to narrow down your interests.

There is also a calendar of events specific to international students on the York International Events Calendar, and some community-wide events on the main York Events calendar.

Will there be a Fall Convocation ceremony?

As soon as it is safe to do so, and our government health authorities allow it, a determination will be made on scheduling in-person convocation ceremonies. Whether or not that can happen this fall is still undetermined. If you are a recent York graduate you will be invited to an in-person Convocation ceremony once one is scheduled. In the meantime, watch your email for information about a virtual graduation celebration and join our celebration of the Class of 2020!

New Students

Will there be orientation events for new students?

Yes! York’s Orientation will begin Tuesday, September 5, 2020 with a variety of fun activities to help you make some new friends and learn more about your program and York. As part of the week, you’ll want to be sure to attend your mandatory Academic Orientation September 8. Visit the Orientation 2020 website for your Orientation Resource Guide, and check back regularly for updates on events as they are confirmed.

Will I be able to participate in the YU START program?

All first-year students will have access to YU START to learn how to enrol in courses, discover useful tips and resources to help with your first year at York and register for Orientation activities. Once you’ve accepted your offer to York, be sure to look out for your email that talks about next steps.

Future Students

Can I still apply for admission to York University?

York’s admissions team continues to accept and process applications and make offers of admission for Fall (September) 2020. We understand that some students require additional flexibility to meet deadlines as a result of disruptions to schooling or exams due to COVID-19. York is committed to working with any students who may need extra time in order to complete their application.

We are also accepting applications for admission for Winter (January) 2021. Dates for applying for Fall (September) 2021 admission will be published in the fall.

Can online courses taken in high-school or at other post-secondary institutions still be considered for transfer credit?

Yes. Any high-school or post-secondary courses that were eligible for transfer credit before classes moved online due to COVID-19 will continue to be eligible and assessed for transfer credit.

Where can I find more information about Fall 2020 admission?

Visit the York University Admissions FAQ web page for more information about applications, offers of admission, important dates and document submission as well as information for students coming directly from high-school, students transferring to York from colleges or other universities and international students.

International Students

I’m an international student. Where can I find information about immigration, travel, health & safety, courses and programs and student support?

For the latest information for international students and updates about COVID-19 and York University, visit York International’s website.

Graduate Students

I’m a graduate student. Where do I find information about Fall 2020, financial and academic resources, graduate wellness research and degree completion?

For information about Fall 2020, COVID-19’s impact on resources, academics and research, and other functions of the Faculty of Graduate studies, visit the Faculty of Graduate Studies website.

Researchers

When will research restart?

Since late March, only those research labs conducting critical COVID-19 related research and time-sensitive critical projects have been continuing. Over the past weeks, the Office of VPRI, all York Faculties, and the Council of Research Directors of the Organized Research Units have worked closely with York Facilities Services to develop a carefully staged and gradual ramping up of research.

York researchers are expected return to campus beginning the week of June 22, 2020. The required essential staff to support these research activities will also be returning to work on campus. Visit research process and procedures for details.

What if my research involves face to face contact with people?

Research with human participants can continue, however, due to the current COVID-19 outbreak and the possible risk of exposure for in-person contact associated with research activities, researchers should have a compelling reason why in-person interactions with participants need to occur or continue.

For studies where there are no options to in-person interactions, researchers are advised that they must follow current public health guidelines including, but not limited to, appropriate physical distancing of at least 2 metres and nose and mouth coverings, and, where necessary, full PPE during all interactions.

My research involves in person interaction with human participants, what should I do?

Researchers can delay their research until such time that the physical distancing requirements have been lifted or can modify their research activities to use alternatives to in person contact. Researchers should use skype, zoom, phone for example to conduct their research wherever possible.

Instructors and TAs

Where can I find one-on-one support?

One-on-one assistance is available through the Teaching Commons virtual drop-in hours, 10 am – 3 pm Monday to Friday: https://yorku.zoom.us/j/7467955013. For discipline-specific guidance, each Faculty has identified a dedicated liaison educational developer as a first point of contact with the Teaching Commons, in addition to identifying an in-house contact. For a full list of supports please see: https://bold.info.yorku.ca/support/

Learning Technology Services (LTS) offers virtual drop-in sessions daily (Monday-Friday). More information, including specific hours for each day and a link to the Zoom office hours room, can be found at https://lthelp.yorku.ca/learn-more/virtual-drop-in-hours

York University Libraries chat and Zoom consultation information can be found at: https://researchguides.library.yorku.ca/covid19services/chat

Where can my Teaching Assistants get help?

The list of contacts and support services developed for TAs, can be found at https://bold.info.yorku.ca/support/

What does the Teaching Commons offer in support of remote/on-line teaching?

To support the transition to remote/online teaching and learning, the Teaching Commons has developed the Going Remote website, offering 9 self-directed modules including suggestions and resources about course organization, content, and assessment. Interactive professional development programs also are available. Details can be found at: https://teachingcommons.yorku.ca/courses-certificate-programs/

As part of the Teaching Commons’ support for remote/online teaching, they offer a weekly webinar series featuring York faculty members with experience in online/remote teaching and learning who share their expertise and answer questions. The list of offerings can be found at: https://teachingcommons.yorku.ca/calendar/action~agenda/request_format~json/cat_ids~100/

Where can I access technical support for teaching remotely/online?

Learning Technology Services (LTS) is a unit within University Information Technology (UIT) dedicated to supporting instructors and teaching assistants in making the best use of online learning technologies within their course through consultation, training and a collection of resources.

LTS provides a range of support services on using Moodle for course presentation, communication, collaboration and assessment. Additionally, a number of tools have been integrated into Moodle to provide instructors with a seamless teaching and learning experience, such as Techsmith Relay for lecture recording, Zoom for videoconferencing, iClicker for student engagement, Turnitin and Crowdmark for assessment, and Proctortrack for exam proctoring.

Get started at Learning Technologies Help Centre: http://lthelp.yorku.ca

There are also a large variety of computing services and facilities that aid teaching and research at York. There are course and teaching aids, technologies for classrooms and labs, information systems about students, testing and evaluation guidance, and consulting services for research needs. For more details, see: https://staff.computing.yorku.ca/teaching-research-computing/

How do I use Zoom?

Zoom at YorkU unifies cloud video conferencing for simple meetings, study groups and online learning into one easy-to-use platform. For details, please see: https://yorku.zoom.us/

How can I access Library resources?

York University Libraries (YUL) is continuing to provide research guidance and assignment development consultations to students and faculty through Zoom, email, and other modes of online communications. If you are teaching in the summer or fall terms, we encourage you to reach out to our Content Development and Analysis Department (yul_cda@yorku.ca) for guidance on online materials for course readings. For more about our services, please consult: https://researchguides.library.yorku.ca/covid19services/. Please also see our information about Course Reserves.

Librarians and archivists are available to teach a range of online classes from assignment-based research resources to digital literacy and research data management planning. Please contact us to organize a class tailored to your course and curricular needs: https://researchguides.library.yorku.ca/covid19services/libraryclasses. See also Teaching online site.

As we approach the Fall term, YUL is developing a comprehensive plan to safely restore in phases on-site library services and operations paused during the pandemic. Stay tuned for regular updates via the Libraries website.

Where can I find information about proctored exams?

Proctortrack software will be accessible to York instructors for the Summer 2020 and Fall 2020 academic terms. Proctortrack is available for courses that have final exams during the designated exam periods in S1, S2, SU and FA of 2020 and for courses that have professional accreditation requirements for proctored tests or exams.

Please note that Senate Executive has approved changes to the core required information that must be included in course outlines to disclose to students if the evaluation scheme includes an online proctored exam (https://secretariat.info.yorku.ca/files/May-6-Communication.pdf?x39162).  The link for instructors to insert into their course description is https://registrar.yorku.ca/online-exams.

For assistance with Proctortrack and set up in Moodle or your local LMS, please contact your local technical support unit.

Learn more about Proctortrack here: https://bold.info.yorku.ca/remoteproctoring/

How can I protect copyright and intellectual property when posting materials online?

York University’s Copyright Office provides information for instructors on course syllabi and materials.

The Teaching Commons provides some additional resources and best practices around  protecting Intellectual Property: https://bold.info.yorku.ca/protecting-your-intellectual-property/

Libraries and Operations

Will the libraries re-open?

Throughout the pandemic York University Libraries continued to offer online and other remote services to ensure students have access to important learning materials and support faculty. To expand access to these vital materials a comprehensive plan to safely implement curbside pickup is anticipated to start by June 29, 2020. Visit https://researchguides.library.yorku.ca/covid19services/libraryclasses for more information.

How can I borrow a book and pick it up?

To expand access to content not available online, a comprehensive plan to safely implement “curbside pickup” of library materials and services to increase digital content is anticipated to start by June 29, 2020. Please visit https://researchguides.library.yorku.ca/covid19services/libraryclasses for more detailed information.

What parking arrangements should I make if I’m driving to campus?

Parking is temporarily being provided on a complimentary basis on the Keele and Glendon campuses.  Community members must park in a valid parking space to avoid receiving a municipal ticket. Parking & Transportation Services is developing plans for the eventual return to paid parking on campus.  Visit https://parking.info.yorku.ca/ for more information.

What transportation services are operating?

Community members should check with public transit agencies to verify current routes and schedules as changes have occurred over the last number of weeks. Transportation Services will update transit agencies servicing the University about on-campus activity levels as this evolves.

Campus shuttle services are not currently operating. Parking & Transportation Services is developing plans for the resumption of services that may be required as on-campus activity evolves.

Are food outlets open?

Please visit the Food Services web site at yorku.ca/food for a current list of food outlets that are open and their hours of operation. In accordance with current Toronto Public Health requirements, food outlets that are open are operating on a take-out only basis.

How can I get my YU-card?

If you are currently only taking online classes or are working remotely, you do not require a YU-card at this time. If you are attending campus for work or classes and require a YU-card either for door access or for meal plans, new/replacement YU-cards are being issued by appointment only at the YU-card Office in 200 William Small Centre. Please visit yorku.ca/yucard for details.

My YU-card is expiring. Do I need to replace it?

All YU-cards with expiration dates between April-May 2020 are being automatically extended on a monthly basis in the YU-card system to ensure continuity of services for cardholders. You do not need to obtain a new card at this time.

Is the Bookstore open?

The Bookstore is open in the cloud for online orders only at this time and is currently providing free shipping across Canada. Please visit https://www.bookstore.yorku.ca/ for current updates and to shop online for course materials and York apparel. The Bookstore also provides digital textbook options for many courses.

How is campus mail being processed?

Inbound and outbound mail is being processed by Mailing Services, on a pick-up/drop-off basis on the Keele and Glendon campuses. For details on services, locations and hours of operation please visit https://ancillary.info.yorku.ca/business-operations/mailing-services/ for more information.

International Travel

What is York’s current guidance with regard to travel?

The University has made the difficult decision to cancel or postpone all University-sponsored or sanctioned international mobility programs for the Fall term for outgoing and incoming students. The University has weighed numerous considerations in arriving at this decision, such as international health insurance coverage for York affiliates, international travel restrictions, the emergence of a second-wave of COVID-19, and the overall impact of international travel on student and employee physical safety, mental and physical health, and academic success.

What information can you provide for research related travel for Graduate Students?

All research-related international travel and related activities for graduate students, and travel related to academic program completion will be assessed on a case-by-case basis as travel advisories begin to lift. The University understands and appreciates research and fieldwork as a crucial piece of the graduate student progression and having a process in place for essential international research will help facilitate when the travel advisories begin to lift. Graduate students can work with their supervisor, and the Dean’s Office to develop a health and safety plan should travel restrictions ease during this period.

What did York consider before issuing these directives?

The current assessment takes into consideration Global Affairs Canada travel advisories to the region, local advisories, availability of insurance, familiarity with region and an added element will the essential nature of this research. Please contact goglobal@yorku.ca for more information.

What are the current travel directives for Faculty, Researchers, Post-Doctoral Fellows and Instructors?

The University continues to encourage the York Community to follow the Government of Canada’s travel advisory to avoid all non-essential travel. We recognize international collaboration, fieldwork and conference participation are fundamental to the research and scholarship mission. As travel advisories begin to lift, York International and Risk Management can work with you to provide guidance related to risk mitigation, insurance related to international travel. For more information, please contact Vinitha Gengatharan at York International.

What is York’s directive regarding University-related Business Travel?

The previous guidance issued on April 14th, 2020, which states that all University-related business travel outside of Canada is cancelled/postponed until August 31st, 2020 remains in effect until further notice. As international travel advisories begin to lift, this guidance will be re-assessed, and additional information will be provided.

I am a traveler arriving to Canada and to campus, what should I do?

The Government of Canada’s has put in place an emergency order under the Quarantine Act. It applies to all travelers arriving in Canada. There is a 14-day self-isolation requirement. There is currently a quarantine plan (off-campus hotel) for anyone arriving until August 31st (those that already have a valid study permit). For Fall 2020, plans are being developed to support those arriving to on-campus residence and visitors (scholars, researchers, visiting students). If you are aware of any international arrivals, please contact goglobal@yorku.ca.

Should I conduct university related travel out of Canada?

The University community’s safety and well-being remains our utmost priority and therefore, based on the Government of Canada’s COVID-19 travel advisory website, we advise all members of the University community to continue to avoid all non-essential travel at this time.

This travel guidance will be re-evaluated when the Government of Canada begins to lift travel advisories.

COVID-19 Frequently Asked Questions

Current Students

New Students

Future Students

International Students

Graduate Students

Researchers

Instructors and TAs

Libraries and Operations

International Travel

YU Updates